Is there a role for our library in “slamming the boards”?Possibly, but it could consume an enormous amount of time and energy. Perhaps a trial of an advertisement on one of the answerboards linking the state library as an alternative answering avenue, with staff dedicated to responding to posted inquiries.
In what ways might our customers like to rate or review items in the collection or services you offer?
Obtaining feedback is always important. I guess there would need to be a framework with a foundation and monitoring system in place to make use of the reviews clients make.
I found this picture under brains trust in Flickr. The captions read:
Do not attempt to convert toaster oven into a killer robot; we don't want duplication of work.
Always remove food BEFORE playing 'hot potato' with toaster oven.
Do not use toaster oven as bowling ball, edges are not round enough.
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